Customer Service Associate

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

Key Role Responsibilities

Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.

Supports the creation of a positive, memorable experience for residents

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.

Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.

Supports events and activities within the Community

Establishes and maintains relationships with university clients.

Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.

Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.

Undertakes marketing activities such as attending open days and leafleting to promote the property.