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Customer Service Assistant
Bison Transport
Mississauga, CAN
Full-time
Entry
Onsite
Discovered 2 weeks ago
Free
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Specific Responsibilities include
- Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
- Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
- Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
- Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
- Handing customer inquiries off the general queue in a pleasant and efficient manner.
Our Ideal Candidate will possess
Prior Transportation, and/or Logistics experience is an asset.
Sound analytical and critical thinking skills.
Proven communication and time-management skills.
Proven ability to provide exceptional customer service to internal and external customers.
Ability to communicate both in-person and over the phone.
High attention to detail and accuracy integrity with data collection and order entry.
Ability to thrive in a fast-pace, deadline-oriented environment.
Strong customer service and relationship-building skills.
Strong ability to adapt to varying situations.
Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.
Shift: Monday to Friday, standard business hours. Candidates must be flexible, as this role may transition to a modified shift schedule in the future to support evolving business needs.
This job is classified under NOC Code: 64409.
Why Bison: • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career • Dispersed work environments that promote a healthy work-life balance • Meaningful and impactful work and projects with an essential service provider • Join our engaging Wellness Program & extracurricular sports teams
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