naukri
Customer Service Assistant
MCT GROUP
Dubai, UAE
Mid-Senior
2 months ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free
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Customer SupportClient RelationsComplaint Resolution
About the Role
Handle customer inquiries, coordinate with teams, prepare documents, and manage complaints; requires strong communication skills and proficiency in MS Office.
Key Skills for This Role
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Full Job Posting
Key Responsibilities
- Handle customer inquiries and follow-ups
- Coordinate with sales, logistics, and technical teams
- Prepare quotations and order documents
- Track orders and update customers
- Handle complaints professionally
- Prepare material submittals, warranty certificates, and submit sample requests to QA/QC
Qualifications & Skills
- Bachelor's degree in Business Administration or related field
- 1-2 years of experience in customer service coordination role (preferably in construction chemicals or related industry)
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Proficiency in MS Office (Excel, Word, Outlook) Experience with ERP/CRM systems is an advantage
- Ability to work under pressure and meet deadlines.
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