Customer Service Assistant

In hospitals, food is part of recovery.

Every dish matters — whether it’s helping someone regain strength, supporting clinical teams, or bringing comfort on a difficult day.

We take pride in getting the details right. Fresh ingredients. Careful preparation. Consistent quality.

This is food with purpose. And people who care about doing it properly.

At Elior, the safety, dignity and wellbeing of the people we support is our priority. As part of our recruitment process, this role is subject to satisfactory references and an Enhanced DBS check (where applicable).

Working Pattern: As And When Required | Between 7am and 4pm | Monday to Friday

As a Casual Customer Service Assistant , you’ll be the friendly face and first point of contact for our customers, providing helpful, prompt, and professional support. You’ll play a key role in ensuring every customer has a positive experience, whether in person, over the phone, or online.

Greet and assist customers with queries, purchases, or service requests

Provide accurate information on products, services, and policies

Handle customer enquiries via phone, email, and in person

Resolve complaints or escalate issues where appropriate

Maintain a tidy, welcoming environment or service area

Process transactions, orders, and returns accurately

Keep up to date with company offerings and promotions