Customer Service and Sales Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About Helpling Helpling is a leading global home services platform, offering customers an easy and reliable way to book professional home services — including cleaning, deep cleaning, maintenance, furniture & mattress cleaning, salon and massage at home, and healthcare services.
Key Skills for This Role
Full Job Posting
About Helpling
Helpling is a leading global home services platform, offering customers an easy and reliable way to book professional home services — including cleaning, deep cleaning, maintenance, furniture & mattress cleaning, salon and massage at home, and healthcare services.
Operating across multiple countries, Helpling is committed to delivering high-quality, seamless service experiences through a trusted network of providers.
Important — Assessment Required
To be considered for this role, **you must complete the following assessment** in addition to applying on Indeed:
https://app.testgorilla.com/s/76pq1toz
(Please copy and paste the link into your browser.)
About The Role
We are expanding our team and are looking for a **high-energy Customer Service & Sales Agent** with strong telesales experience and a passion for customer service.
You will play a key role in handling inquiries, converting leads, driving revenue, and supporting customers throughout their journey.
This role is ideal for someone who thrives in a **fast-paced, target-driven** environment and enjoys building relationships over the phone.
Key Responsibilities
- **Inbound & Outbound Calls:** Respond to inquiries, explain services, and convert leads into confirmed bookings.
- **Sales & Upselling:** Identify customer needs and proactively upsell relevant services to maximize revenue.
- **Follow-Up & Retention:** Maintain ongoing customer relationships to encourage repeat bookings and referrals.
- **Customer Experience:** Address concerns and complaints with professionalism and ensure a high-quality service experience.
- **CRM & Documentation:** Record all interactions, bookings, and feedback accurately in the CRM system.
- **Team Collaboration:** Coordinate closely with the operations and service delivery teams.
- **Targets & Performance:** Consistently achieve sales and conversion KPIs.
- **Flexibility:** Be open to supporting additional tasks in line with a fast-growing startup environment.
Requirements
- **Minimum 2 years’ experience** in **telesales / call center / BPO** environments (mandatory).
- Strong communication skills in **English**; **Arabic is a plus**.
- Proven ability to **convert, negotiate, and close deals over the phone**.
- Confident, proactive, and able to work with minimal supervision.
- Goal-oriented with a strong drive to **exceed performance targets**.
- Customer-first mindset with strong problem-solving skills.
- Comfortable using **CRM tools and Microsoft Office**.
- Ability to handle pressure, rejection, and a fast-paced environment.
- **Availability:** Willing to work **10 hours/day, 6 days/week** (including breaks).
What We Offer
- **Competitive salary + attractive commission structure**
- Performance-based growth and career progression opportunities
- Supportive, collaborative team culture
- Training and professional development
- If you’re motivated, confident on the phone, and excited to be part of a growing company — we’d love to hear from you!
- *Only candidates who complete the assessment will be considered.*
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED6,500.00 per month
Application Question(S)
- Can you provide examples of your experience in closing deals over the phone?
Experience
- BPO: 2 years (Required)
Location
- Dubai (Required)
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career