Customer Service and Operation Specialist - Sea Freight
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Key skills for this role
About the Role
bgl cargo express llc seeks a Customer Service and Operation Specialist for sea freight in Dubai. The role involves managing end-to-end sea and air shipments, providing quotations, coordinating customs clearance, and ensuring timely delivery.
Key Skills for This Role
Responsibilities
- Handle multiple sea and air shipments end to end simultaneously
- Interact with customers in arranging shipments and exceeding service expectations
- Provide spot quotations and close contracts
- Handle both LCL and FCL shipments and hazardous materials
- Submit shipping instructions timely and accurately
- Arrange for DO and B/L collection
- Arrange customs clearance – BOE and documentation
- Ensure documents are timely sent to customer for customs purposes
- Coordinate all warehousing and logistics activities with logistics team
- Ensure timely movement and delivery of freight to customers
- Ensure accurate and timely data entry into operating system
- Complete job costing and billing
Requirements
- 2 years of experience in Customer Service and Operation Specialist Sea Freight
- Ability to handle multiple sea and air shipments end to end
- Knowledge of LCL and FCL shipments and hazardous materials
- Understanding of all shipping incoterms
- Experience with customs clearance and documentation
- Proficient in data entry and operating systems
- English language proficiency preferred
Full Job Posting
Responsibilities
- Handle multiple sea and air shipments end to end at the same time.
- Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Provides spot quotations and closes contracts.
- Ability to handle both LCL and FCL shipments and hazardous.
- Submit shipping instructions timely and accurately.
- Arranging for DO and B/L collection.
- Arranging Customs clearance – BOE and documentation.
- Ensure documents are timely sent to customer for customs purposes.
- Understand all shipping incoterms for freight shipments.
- Coordinates all warehousing and logistics activities with logistics team to meet customers project deadlines and targets.
- Ensures technology is properly and fully utilized.
- Ensure timely movement and delivery of freight to customers.
Additional Responsibilities
- Ensure accurate and timely data entry into our operating system.
- Complete job costing and billing.
- Provides support to the sales team for customer development and maintenance.
- Applies knowledge of Freight Forwarding and freight structure and operations to resolve problems.
- Track and trace shipments and provide customers with daily or weekly tracking report as required.
- Ensure accurate and timely client invoicing.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Contribute to maintain strong relationships with suppliers (airlines, shipping lines, trucking companies, and others).
- Ensure all customers' standard operating procedures are followed and updated.
- Meet KPI standards, as per the company procedures.
Salary
- Salary depends on the work experience.
- Pay: AED 3,500.00 AED 4,000.00 per month.
Experience
- Customer Service and Operation Specialist Sea Freight: 2 years (Required).
Language
- English (Preferred).
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