indeed
Customer Service and Administration Representative
Global Water Solutions
Dubai, UAE
Full Time
Mid
Onsite
3 days ago
Customer ServiceMicrosoft OfficeERP SystemsCommunicationOrganizational SkillsSales Support
Free
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Customer ServiceMicrosoft OfficeERP Systems
About the Role
Global Water Solutions is seeking a Customer Service and Administration Representative in Dubai to support customer service, office administration, and sales support.
Key Skills for This Role
Customer ServiceMicrosoft OfficeERP SystemsCommunicationOrganizational SkillsSales Support
Responsibilities
- Coordinate and process local orders
- Assist the senior management team where needed
- Act as backup for the Customer Experience Representative when required
- Respond to customer inquiries and direct requests to appropriate teams
- Handle day to day office administration and provide support to senior management
- Conduct outbound calls to consultants, designers, and prospects to schedule appointments for the sales team
- Coordinate office supplies, physical inventory, and warehouse related administrative tasks
- Welcome and assist visiting customers, partners, and vendors
- Support marketing activities, exhibitions, trade shows, and local events
- Assist with general administrative tasks and cross functional projects as needed
Requirements
- Minimum 2–3 years of experience in customer service, administration, or sales support
- Excellent written and verbal communication skills in English
- Strong organizational, multitasking, and communication skills
- Proficiency in Microsoft Office
- Arabic is preferred but not mandatory
Full Job Posting
Position Overview
- The Customer Service and Administration Representative supports both customer service and daily office administration.
- This role serves as a backup for the Customer Experience Representative while assisting with office operations, administrative tasks, customer communications, sales support, and local events.
- The position also provides administrative support to senior management and helps coordinate office inventory and warehouse related activities.
Key Responsibilities
- Coordinate and process local orders.
- Assisting the senior management team where needed.
- Act as backup for the Customer Experience Representative when required.
- Respond to customer inquiries and direct requests to the appropriate teams.
- Handle day to day office administration and provide support to senior management.
- Conduct outbound calls to consultants, designers, and prospects to schedule appointments for the sales team.
- Coordinate office supplies, physical inventory, and warehouse related administrative tasks.
- Welcome and assist visiting customers, partners, and vendors.
- Support marketing activities, exhibitions, trade shows, and local events.
- Assist with general administrative tasks and cross functional projects as needed.
Requirements
- Minimum 2–3 years of experience in customer service, administration, or sales support.
- Excellent written and verbal communication skills in English.
- Arabic is preferred but not mandatory.
- Strong organizational, multitasking, and communication skills.
- Proficiency in Microsoft Office; ERP experience is an advantage.
- Customer focused, proactive, and able to work independently and as part of a team.
Benefits
- Medical Insurance
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