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Customer Service Analyst
Legacy Classic Furniture
High Point, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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POSITION DESCRIPTION
Job Title: Customer Service Analyst Salary Level: Non-Exempt Division: Legacy Classic Furniture Department: Customer Service Hours: Full-Time, 8:00 a.m. – 5:00 p.m. Location: High Point, NC Reports To: Director of Customer Service
Overall Purpose
To provide analytical, operational, and customer service support to meet the evolving needs of the business and its customers. The Customer Service Analyst is responsible for managing day-to-day customer requirements, supporting order execution, monitoring business processes, and working collaboratively with internal teams to resolve issues and provide timely solutions.
Essential Duties
- Support critical day-to-day activities within the Customer Service department and ensure customer requirements are addressed accurately and timely.
- Enter, review, maintain, and monitor customer orders with a high level of accuracy.
- Review and process EDI orders, including identifying and resolving discrepancies or issues that may impact order processing.
- Support direct container invoicing and ensure orders are processed accurately and timely.
- Analyze order activity, customer requirements, and business information to identify potential issues and opportunities for improvement.
- Assist with the creation, validation, maintenance, and continuous improvement of departmental SOPs and processes.
- Provide administrative and operational support for Key Accounts and other departmental and business needs.
- Partner with internal departments to research and resolve customer, order, pricing, inventory, and system-related issues.
- Maintain effective and professional communication with internal partners, sales representatives, customers, and other business stakeholders.
- Develop a strong understanding of customer requirements, systems, processes, and business practices to provide effective day-to-day support.
- Prioritize workload and proactively follow up on outstanding issues to help ensure customer needs and business deadlines are met.
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