Customer Service Agent (Perth)

Key Responsibilities

• Respond to customer queries via phone, email, or chat, ensuring timely and accurate assistance.
• Resolve customer complaints or issues, escalating complex cases to appropriate departments when necessary.
• Maintain a positive and professional attitude when interacting with customers.
• Provide product or service information and troubleshoot any concerns raised by customers.
• Record and document customer interactions, inquiries, and feedback.
• Collaborate with internal teams to address customer needs and improve service processes.
• Handle multiple customer requests simultaneously, ensuring high-quality service at all times.
• Follow company policies and procedures to maintain service standards.
• Assist with onboarding and training new customers as needed.

What you bring

Benefits

• Competitive hourly wage.
• Employee discounts on merchandise.
• Opportunities for career advancement and professional development.
• Flexible scheduling options.
• All your information will be kept confidential according to EEO guidelines.