Customer Service Agent

Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.

Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.

Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.

Effectively manage competing priorities and stay organized in a fast-paced environment.

Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.

Proven experience in a customer service role dealing with both internal and external customers.

Strong verbal communication skills with a confident and clear phone presence.

Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.

Ability to remain calm, composed, and positive under pressure.

A collaborative team player attitude aligned with PERGOLUX ’s core values and culture.