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Customer Service Agent, French Speakers

Wheely
Dubai, UAE
Full Time
Entry
Onsite
AED 9,000/month / month
2 weeks ago
Customer ServiceCommunicationFrenchEnglishProblem SolvingMultitasking
Free

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Customer ServiceCommunicationFrench
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About Wheely

  • Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East.
  • We blend cutting edge technology with the craft of five star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
  • We’re a profitable, fast growing scale up with $43M raised and over $100M in annual revenue.

About the role

  • Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers.
  • They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch.
  • A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

Responsibilities

  • Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
  • Protect our customer's time by adhering to operational SLAs
  • Provide exceptional customer service by adhering to our rigorous luxury communication standards
  • Maintain customer satisfaction targets
  • Investigate and resolve customer and chauffeur issues quickly and efficiently
  • Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
  • Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

  • Must have: Passion for exceptional customer service
  • Experience in a customer facing role in the luxury service industry
  • Excellent interpersonal and communication skills
  • The ability to thrive in a fast paced high volume contact center
  • Fluency in both spoken and written English & French
  • Flexibility, to be able to do shift work including nights and weekends, in the office
  • Technically proficient
  • Nice to have: Experience in a call centre

What we Offer

  • Office based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
  • Competitive salary of AED 9,000 per month and quarterly KPI based bonus
  • Private medical insurance
  • Best in class equipment
  • Monthly credit towards Wheely journeys
  • Professional development stipend

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