Customer Service Agent

Answering a high volume of incoming phone calls

Determine member needs and provide appropriate solutions

Use multiple computer programs simultaneously on multiple screens while on the phone

Use problem solving and critical thinking skills to resolve concerns

Healthcare and/or insurance industry experience is preferred

Commitment to customer experience and providing the right support for our members

Passion for learning - we will train you!

Time management and organizational management skills

Strong analytical abilities and problem-solving skills to resolve issues

Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities

Great computer navigation skills

Ability to work independently and as part of a team

Ability to multi-task handling customer concerns and navigate through resources simultaneously

Excellent written and verbal communication skills

English fluency is a requirement