Customer Service Agent

Description and Requirements

• Respond to customer inquiries via email in a timely and professional manner.
• Resolve customer issues related to shipments
• Escalate complex issues to appropriate departments when necessary.
• Maintain high customer satisfaction scores and response time metrics.
• Utilize translation tools to communicate effectively with customers
• Ensure accurate translation and cultural sensitivity in all communications
• Handle customer correspondence with appropriate tone and context
• Accurately document all customer interactions in the CRM system
• Update customer profiles
• Maintain detailed case notes and resolution tracking
• Assist customers with shipment-related inquiries and disputes
• Verify shipment details and provide status updates
• Ensure compliance with the European General Data Protection
• Minimum Preferred: Bachelor's degree
• Proficiency with CRM software (Salesforce, HubSpot, or similar platforms)
• Experience with translation tools (Google Translate, DeepL, or professional translation software)
• Strong computer skills including Microsoft Office Suite or Google Workspace
• Email management systems and ticketing platforms
• Written Communication: Excellent written English with proper grammar and professional tone
• Problem-Solving: Ability to analyze customer issues and provide effective solutions
• Attention to Detail: Accuracy in documentation and data entry
• Time Management: Ability to prioritize and manage multiple customer cases simultaneously
• Customer Focus: Strong commitment to customer satisfaction and service excellence
• Minimum : 3 to 4 years of customer service experience (email support preferred)
• Experience in a fast-paced, high-volume support environment,
• Experience working with international customers is a plus
• Previous CRM system usage and data management experience