Customer Service Agent

Job Req Number: 127824 Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network.

With this exciting growth comes opportunity — and we’re looking for new talent to join us.

DSV are recruiting for a Customer Service Administrator, in the international export department within Purfleet Office.

The role will have focus on supporting our European partners with enquiries and do order management on bookings from our UK based customers.

The person we are looking for must be a good communicator, have a positive outlook and a clear focus on high job quality.

You will be reporting to the customer service supervisor and will be responsible for dealing with bookings from UK customers, dealing with day-to-day enquiries related to UK export shipments, investigating issues and liaising with other internal departments within DSV UK.

We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.

What will you be doing?

• Timely and effective communication with customers, partners and internal departments via e-mail/telephone.
• Updating / verifying the DSV Order Management System with customer booking details and customs details.
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Ensure that all collection consignments are conforming to correct information.
• Pro-active problem solving with customers and colleagues when issues arise.
• Comply with and understand customs regulations when transporting freight from the UK
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

• Proactive, organised and punctual, inquisitive and self motivated