Customer Service Agent

Requirements

• Education:
• · High school diploma or equivalent. Diploma in Hospitality or Communication is a plus.
• Skills:
• · Strong verbal and written communication skills.
• · Proficiency in English; additional languages are an advantage.
• · Empathy and patience when dealing with customer concerns.
• · Basic computer and mobile application proficiency.
• · 1–2 years in customer service, hospitality, or guest relations.
• · Familiar with guest feedback tools and survey collection apps.
• · Comfortable using email, spreadsheets, and review tracking platforms.
• · Friendly, calm, and approachable demeanor.
• · Professionalism and high emotional intelligence.
• · Problem-solving mindset with attention to guest satisfaction.