naukri
Customer Service Agent
EGolf International LLC
Dubai, UAE
2 7 Years
Onsite
Discovered 1 weeks ago
Customer serviceCustomer communicationComplaint resolutionWebsite chat supportEmail supportCustomer account processing
Free
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Ready to ScanKey skills for this role
Customer serviceCustomer communicationComplaint resolution
Key Skills for This Role
Customer serviceCustomer communicationComplaint resolutionWebsite chat supportEmail supportCustomer account processing
Full Job Posting
Key Responsibilities
- Manage incoming calls, website chat, and email queries.
- Identify and assess customer needs to support customer satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate details, methods, and tools.
- Handle complaints, provide appropriate solutions or alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Coordinate with the e-commerce team to support timely product delivery and resolve pending issues.
Requirements
- Ability to provide accurate and complete information through appropriate communication methods and tools.
- Ability to handle customer complaints, provide solutions or alternatives, and follow up through resolution.
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