Customer Service Advisor

You will contribute to WEX Australia's continued reputation in the market as leaders in customer service by ensuring the first time resolution of any customer queries.

As part of a strong and supportive team that puts our customers first, you’ll deliver an exceptional level of customer service as well as reaching customer satisfaction targets.

We have a permanent position available working Monday to Friday between (8:45am – 8:00pm) on a rotating roster, with work on public holidays.

The Customer Service Advisor will contribute to creating an inclusive, equitable, and respectful workplace environment. This role plays a key part in ensuring that all individuals feel valued and empowered. By fostering collaboration, innovation, and diverse perspectives, this position supports the broader goals of the organization.

Communicate with customers verbally via telephone calls and in writing (Email/Physical Mail) regarding account/transaction queries.

First time resolution of all queries.

Reviews complaints concerning billing or service rendered and escalates as required

Educates customers regarding procedures, costs and restrictions.

Cancels, reissues and maintains customer accounts as required.

Maintains accurate records and associated documentation within the card management system.

Adheres fully to the Privacy Act.

Actively participates in work and quality improvement programs.

Other duties as requested.

Keeps abreast of Customer Services roster and ensures conflicts are raised immediately.