Customer Service Advisor

Experience working in a fast-paced call centre environment

A customer-focused approach with a passion for delivering great service.

A positive, proactive mindset with strong communication skills, ideally gained in a call or contact centre environment.

Confidence using technology (e.g., Microsoft Office and internal systems).

Ability to handle feedback and complaints with professionalism, empathy, and a solution-focused approach.

Confidence to manage complex issues from start to finish with minimal supervision.

A quick learner who is adaptable and open to change.

A continuous improvement mindset, with a proactive approach to identifying and resolving issues.

Nice-to-have

An understanding of optics, or a willingness to learn

Compensation: $45,000 - $55,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Collaborative: We work together as one Specsavers to deliver on our purpose

Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding

Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making

Compassionate: We care, support, and help each other

Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

We hope that in applying with us, you value these things as well!

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-CC1 #LI-Hybrid