Customer Service Advisor - Bilingual

• Minimum high school diploma or equivalent, with 1 year customer service experience preferred
• Bilingual in English and French
• Licensed/qualified Skin Therapist preferred, or equivalent professional skincare/customer service experience .
• Demonstrated ability in Microsoft Office, with emphasis on Excel and Word.
• Exceptional communication skills on written & phone
• Ability to multi-task and prioritize
• Good organization skills and ability to prioritize
• Ability to work well in a team environment
• Ability to work in a fast-paced team environment
• High integrity – acts (and ensures others act) in accordance with Company Principles and ethical standards of professional conduct; refuses to violate ethical standards or condone violations by others
• Able to work well in a fast-paced environment
• Strong Customer Service orientation and relationship building
• Strong attention to detail
• Strong conflict resolution and sound problem solving skills
• Experience with CRM platforms such as Gorgias, Sugar and/or Shopify is an asset
• Strong knowledge of skincare, skin treatments, and client consultation is an asset

Hybrid work schedule that allows employees to work in the office 60% of the time, with flexibility to work from home 40% of the work week.

Office located downtown Toronto.

Us?

• Monthly product allocation
• RRSP matching
• Comprehensive health, vision, and dental coverage
• Maternity/paternity top-up & fertility benefit
• Paid time off and personal days
• Fitness subsidy
• Mental health support tools

At Dermalogica, we champion the success of skincare professionals through innovation, education, and a commitment to excellence.

Join us and be part of a mission-driven brand that puts people first.

Our commitment to you:

Dermalogica is committed to diversity and inclusion to enhance our business outcomes and create a brighter future for our diverse employees, global consumers, partners, and communities.

We welcome applications from visible minorities, individuals with disabilities, and members of the LGBTQ2+ community and encourage applicants to self-identify.

All Canadians have the right to equality in the workplace.

who we are:

Dermalogica continues to dominate the professional skin care industry with distribution in over 90 countries.

Known worldwide as the premiere Skin Therapist’s choice for offering the most respected professional skin care line, we are also recognized for our renowned postgraduate education.

Our entrepreneurial spirit, hands-on environment and fast-paced culture encourages employees to be their best, bringing innovative solutions to reach the skin care professional and consumer.

We are highly energetic, passionate, and results oriented.

You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

The challenge is to build on the legacy of our brand, our experienced team, and our industry leading education to deliver profitable growth.

One of the key elements for our success, and critical for our growth, is bringing in the right people to join our team.

We invite you to come and make a difference and grow your career with the global leader in skin care.

Recruitment Process: Dermalogica Canada does not use AI to screen, assess, or make hiring decisions.

Every application is reviewed by a member of our hiring team.