Customer Service Advisor - Auto Body (Dundas)

Job Description:

At Assured Automotive , we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Key Job Responsibilities

Ensures consistent execution of WOW (Wow Operating Way) plan

Provides positive energy when greeting customers in person and on the phone

Manage the confirmation and reservation of all rental vehicles & towing requests

When required communicate updates with Customers & Insurance claims personnel

When required manage all arrangements for towing as well as costing against the Repair Order

Ensure all assignments have been followed up and appointments confirmed with customers

Reconcile each Repair Order prior to closing

Monitor and manage Store’s Accounts Receivable

Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job

Highschool Diploma or equivalent

A minimum of 1 year of previous experience in a similar customer service role

Required Knowledge, Skills, & Abilities

Communicate effectively, both verbally and in writing

Enthusiastic and friendly demeanor

Strong knowledge of Google platform and Microsoft Office

Strong attention to detail with a high degree of accuracy

Ability to multitask and effectively manage a fast paced environment

Other Requirements Travel, physical requirements, etc.

Valid driver’s license required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.