Customer Service Advisor

Experience working in a customer service environment.

Excellent communication skills, both verbal and written.

Strong organisational skills and attention to detail.

The ability to work well under pressure and manage competing priorities.

A positive, flexible and proactive approach to work.

A team player who enjoys working collaboratively to achieve shared goals.

If you enjoy helping people, solving problems and delivering outstanding customer service, we'd love to hear from you. Join us and become part of a team dedicated to providing the best possible experience for our residents and customers.

You will be joining a supportive, friendly team who pride themselves on delivering a high quality of customer service to our residents and internal customers. We are looking for a capable individual to join our team who can provide excellent customer service, with a range of skills including:

Good Organisation skills.

Experience in a customer service environment.

Good quality communication, both verbal and written.

Able to work well under pressure.

A team player.

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.

From March 2027, Runnymede Borough Council will become part of the new West Surrey Unitary Council as part of the Local Government Reorganisation across Surrey. West Surrey will bring together the full range of local government services under one organisation, creating simpler, more efficient and more responsive services for our communities.

As one of the largest unitary authorities in the country, West Surrey will serve a diverse population across a region with a strong economy, vibrant communities, and significant opportunities for growth and innovation. The scale and variety of our work will provide a wide range of career pathways, professional development opportunities, and the chance to contribute to shaping an ambitious, modern, resident‑focused council. It is an exciting time to join us as we build West Surrey together.