Customer Service Adviser (UAE National)
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Key skills for this role
About the Role
Bupa Global is seeking a UAE National Customer Service Advisor to join their telephone-based servicing team in Dubai. You will handle customer inquiries, policy changes, billing, and complaints while providing excellent service.
Key Skills for This Role
Responsibilities
- Support customers with their enquiries about their policies
- Member correspondence by phone or writing following appropriate investigation
- Make changes to memberships according to policies
- Reissue and track members’ documents
- Make manual collections from customers’ credit cards
- Deal with billing inquiries
- Raise manual credit notes and invoices when needed
- Issue payment receipts for members and group payments
- Deal with providers (i.e Brokers) that may have any queries
- Ensure system records are accurate and up to date
- Ensure members’ contact details are up to date
- Handle members complaints and investigate
Requirements
- Must be a UAE National with family book
- Must hold a University Degree
- Previous training in a medical environment
- Previous experience within Health Insurance in the UAE
- Understanding of UAE Health Insurance regulations
- Excellent verbal and written English
- Able to work 6 hour shifts between 08:00 17:00 including occasional weekends and public holidays
Full Job Posting
Job Description
- Customer Service Advisor (UAE National) in Dubai, UAE
- Hybrid working – 4 days working from home, 1 day in the office
- Permanent, 6 hours per day, 5 days per week
About Bupa Global
- Bupa Global is the international health insurance division of Bupa.
- Provides customers with premium international coverage and access to healthcare worldwide.
Essential Criteria
- Must be a UAE National with family book
- Must hold a University Degree
Role Overview
- Looking for customer focused representatives to join telephone based servicing team in Dubai.
- Work 6 hour shifts (30 hours a week) between 08:00 – 17:00 including occasional weekends and public holidays.
What You Will Do
- Support customers with their enquiries about their policies
- Member correspondence by phone or writing following appropriate investigation
- Make changes to memberships according to policies
- Reissuing and tracking members’ documents
- Making manual collections from customers’ credit cards
- Deal with billing inquiries
- Raising manual credit notes and invoices when needed
- Issue payment receipts for members and group payments
- Deal with providers (i.e Brokers) that may have any queries
- Take responsibility for ensuring system records are accurate and up to date
- Ensuring members’ contact details are up to date
- Provide support to other internal Departments to overcome cultural and language barriers
What you will bring
- Must be a UAE National with family book
- Must hold a University Degree
- Previous training in a medical environment
- Previous experience within Health Insurance experience within the UAE is essential
- Understanding of UAE Health Insurance regulations
- Able to demonstrate a focus on excellent customer service within an insurance setting
- Experience in working with procedures
- Excellent interpersonal, communication and influencing skills
- Must have excellent verbal and written English
- Be able to work 6 hour shifts between 08:00 – 17:00 including occasional weekends and public holidays
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