Customer Service Admin

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.

• Quality is of utmost importance for the process.

• Responsible for creating ticket, service order, and/or processing quotes acceptance along with other additional activities.

• Awareness of tools such as SAP CRM and C4C are preferred.

• Must know how, what and when to communicate relevant information with both internal and external customer.

• Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines

• Resolves problems by applying established policies, procedures and tactics.