lever
Customer RevOps Manager
Magnify
Seattle, USA
Full-time
Mid · 4+ years experience
Hybrid
USD 120000-150000 yearly / year
Discovered 1 weeks ago
SQLAPIsSalesforceHubSpotGainsightNetSuite
Free
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- Lead Customer Onboarding : Drive discovery with customers’ RevOps/data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
- Align Revenue Operations : Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
- Configure & Troubleshoot Systems : Collaborate with backend developers to triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
- Consultative Sysadmin: Work with customer RevOps to troubleshoot GTM integrations and provide light CRM/CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting.
- Refine Processes : Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
- Customer Advocacy : Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.
- RevOps-Fluent : Strong understanding of SaaS revenue operations—pipeline, ARR/TCV/ATV metrics, forecasting strategies, churn/expansion logic.
- Technically Savvy : Comfortable with SQL syntax, API concepts, and troubleshooting integrations; able to interpret queries and spot data issues.
- Customer-First Communicator : Professional presence with the ability to build trust and engage both leadership and technical stakeholders.
- Cross-Functional Operator : Skilled at aligning Sales, CS, Data Science, and Engineering toward shared outcomes.
- Growth-Minded : You learn quickly, embrace challenges, and thrive in a fast-paced startup environment.
- 4–6 years in RevOps, Technical Account Management, Customer Success Operations, or similar hybrid roles within SaaS or data-driven platforms.
- Strong RevOps background with direct forecasting and revenue-metrics experience.
- Hands-on experience administering or configuring systems such as Salesforce, HubSpot, NetSuite, or Gainsight.
- Ability to read and troubleshoot SQL queries (basic query writing a plus).
- Familiarity with APIs, authentication methods (OAuth, token-based), and modern data integration tools (Airbyte, Fivetran, Census, etc.).
- Strong project-management skills to coordinate multiple stakeholders and meet milestones.
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