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Customer Retention & Engagement Associate
DrinkPrime
Bengaluru, IND
Full-time
Entry
Onsite
Discovered 3 weeks ago
Free
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Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer retention & loyalty.
In a fun and fast-paced environment, this position requires Call, Email, and chat communication with customers.
What will you be doing...
- Connect with the customers who raise requests to unsubscribe
- Understand the customer’s journey & gather information about issues faced during the tenure
- Retain customers by resolving their issues & providing suitable offers
- Arrange return pick-up & refunds for customers that could not be retained and close loop
- Develop new retention strategies based on customer’s feedback & journey
- Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed Retention goals
About DrinkPrime
Water Treatment287 employeesFounded 2016
Subscription-based IoT water purifier rental and maintenance service.
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