Customer Representative Managerr
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Key skills for this role
Role Overview
The employer is hiring a Customer Representative Manager to lead customer service representatives and drive service excellence.
The role is based in Dubai, is part-time, and is fully remote.
The position is described as mid-level to senior and focuses on customer experience leadership.
Key Skills for This Role
Full Job Posting
Role Overview
The employer is hiring a Customer Representative Manager to lead customer service representatives and drive service excellence.
The role is based in Dubai, is part-time, and is fully remote.
The position is described as mid-level to senior and focuses on customer experience leadership.
Responsibilities
- Lead, support, and motivate customer service representatives to achieve team objectives.
- Build customer relationships and maintain a consistently positive customer experience.
- Oversee inquiries, requests, complaints, and escalations professionally.
- Monitor team performance, service quality, response times, and customer satisfaction.
- Set performance goals and coach team members through feedback.
- Identify recurring customer issues and recommend improvements.
- Analyze customer feedback and service data for trends and opportunities.
- Collaborate with sales, operations, and other departments to resolve concerns.
- Prepare customer service performance reports and management updates.
Qualifications
- At least 3 years of professional experience in customer service, client relations, team leadership, or a related field.
- Strong leadership, communication, and interpersonal skills are required.
- Excellent problem-solving and conflict-resolution abilities are required.
- A customer-focused mindset and strong commercial awareness are required.
- Candidates must be able to manage priorities and lead teams in a fast-paced environment.
- Strong organizational and reporting skills are required.
- A bachelor’s degree in Business, Management, Communications, or a related field is preferred.
- Experience with CRM, customer service platforms, or performance management tools is advantageous.
Work Arrangement
- The role is fully remote.
Benefits
- The posting highlights flexible part-time work, career growth, international exposure, a collaborative culture, and competitive compensation.
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