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Customer Representative Managerr
Shenzhen Number Three Model Technology Co., Ltd.
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Customer service operationsPeople managementCustomer relationship managementPerformance managementKPI managementCustomer inquiries and complaints handling
Free
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Customer service operationsPeople managementCustomer relationship management
Role Overview
The employer is seeking a Customer Representative Manager to lead customer-facing operations and strengthen client relationships.
The role focuses on maintaining high service standards and building a high-performing customer service team.
Key Skills for This Role
Customer service operationsPeople managementCustomer relationship managementPerformance managementKPI managementCustomer inquiries and complaints handling
Full Job Posting
Role Overview
The employer is seeking a Customer Representative Manager to lead customer-facing operations and strengthen client relationships.
The role focuses on maintaining high service standards and building a high-performing customer service team.
Work Arrangement
- The role is fully remote.
- The position is based around a Dubai, United Arab Emirates opportunity.
Employment
- This is a part-time opportunity.
- The posting describes flexible part-time work for experienced customer service leaders.
Responsibilities
- Lead, support, and motivate customer representatives to achieve service and performance goals.
- Oversee customer inquiries, requests, complaints, and escalations.
- Establish team objectives, service standards, KPIs, and performance expectations.
- Monitor service performance, response times, satisfaction levels, and operational metrics.
- Build customer and stakeholder relationships and identify service improvement opportunities.
- Collaborate with other departments to resolve customer-related issues.
- Prepare management reports and recommendations for service improvement.
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