Customer Renewals Manager

as a Customer Success Manager (CSM) is a plus.

• Languages: Fluent in English.
• Procurement & Compliance: Familiar with FAR/DFARS requirements, US procurement regulations, and security standards.
• Collaboration & Communication: Strong interpersonal, written, and verbal communication skills with the ability to build effective working relationships internally and externally.
• Organization & Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail.
• Problem Solving: Ability to identify customer challenges, think critically, and collaborate on solutions to support successful renewal outcomes.
• Analytical Mindset: Comfortable leveraging customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities.

Nice to Have:

• Experience working in SaaS, subscription-based businesses, or customer lifecycle management environments.
• Familiarity with Salesforce Lightning CPQ.
• Experience with the creation and maintenance of Salesforce Dashboards.

$50,000 - $70,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience.

Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

*Candidates must reside in State advertised to be considered

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you’ll love life at RWS.

Our purpose is to unlock global understanding.

This means our work fundamentally recognizes the value of every language and culture.

So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.

RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.

RWS will not tolerate discrimination based on any of these characteristics.

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy.

RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.

Please do not forward any unsolicited resumes to any RWS employees.

Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.