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Customer Relationship Officer - Buffer (Outsource)
Abu Dhabi Islamic Bank
UAE
Onsite
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Location
Abu Dhabi Role Purpose: Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency
Key Accountabilities Of The Role
- Deposit account documentation.
- Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
Finance account documentation.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
Sales-Management of service delivery.
Sell and cross sell ADIB’s products and promote ADIB’s image.
Staff Management and coordination.
Management of subordinates, plan their training and appraisal.
Perform other task specified by Management.
Achieving Monthly Budget
Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
Continuous Improvement
changes leading to process improvements to the branch manager at least once a year.
Internal Audit & Icd Comments
Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
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