Customer Relationship Manager - SAMG (17520)

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

To drive the achievement of the company’s revenue and growth goals by developing and implementing effective sales strategies while building strong, lasting relationships with clients. This involves actively engaging in sales calls, setting and achieving targets, and ensuring high levels of customer satisfaction. By aligning sales efforts with the overall business strategy, the objective is to contribute to the company’s success and long-term growth.

'• Sales calling to generate leads and drive revenue.

• Update activity reports regularly to track sales progress.

• Follow up on both internal and external tasks to ensure timely completion.

• Manage outstanding collections to ensure smooth cash flow.

• Engage in client entertainments and networking to strengthen relationships.

• Provide customer support and build long-term relationships with clients.

• Assist in revenue generation for critical hotels in the portfolio and contribute to top-line expansion.