naukri
Customer Relationship Manager
Bag the Future
Dubai, UAE
Senior
Onsite
3 weeks ago
Client Relationship ManagementAccount ManagementOrder FulfillmentCRM SoftwareCommunicationProblem Solving
Free
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Client Relationship ManagementAccount ManagementOrder Fulfillment
About the Role
At Bag the Future, relationships are not a function — they are the foundation. As our Client Relationship Manager, you will be the face of the company to our most important stak.
Key Skills for This Role
Client Relationship ManagementAccount ManagementOrder FulfillmentCRM SoftwareCommunicationProblem Solving
Responsibilities
- Own and manage a portfolio of B2B accounts across the UAE
- Proactively communicate order status and resolve client queries
- Coordinate with internal teams to ensure seamless order execution
- Identify opportunities for account growth and retention
- Maintain accurate CRM records and provide account updates
Requirements
- Experience in B2B account management or client servicing
- Strong communication and interpersonal skills
- Ability to manage multiple accounts and coordinate cross functionally
Full Job Posting
Role Overview
- At Bag the Future, relationships are the foundation. As Client Relationship Manager, you will own a portfolio of B2B accounts across the UAE, serving as the primary point of contact from order confirmation through fulfillment.
- You will ensure every client feels heard, valued, and confident in our ability to deliver.
Key Responsibilities
- Own and manage a portfolio of assigned B2B accounts across the UAE, serving as the single point of contact post order confirmation.
- Build trusted, long term relationships with client stakeholders.
- Proactively communicate order status, timelines, and potential delays.
- Resolve client queries, complaints, and escalations swiftly.
- Act as the internal bridge between client and cross functional teams.
- Track all open orders and flag risks early.
- Manage end to end post order client journey.
- Identify opportunities to deepen relationships and support renewal conversations.
- Maintain accurate CRM records and provide regular account updates.
- Contribute to service standards and client experience improvements.
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