indeed
Customer Relationship Manager
GLOW SKIN BEAUTY WELLNESS
IND
Full-time
Onsite
Discovered 6 days ago
Client escalation managementLead tracking and conversionOnline doctor consultation coordinationReview and reputation managementClient feedback analysisProduct and service feedback management
Free
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Ready to ScanKey skills for this role
Client escalation managementLead tracking and conversionOnline doctor consultation coordination
Role Overview
Manage and enhance the client relationship journey from initial enquiry through consultation, treatment, and post-service engagement.
Focus on escalation management, lead tracking and conversion, online doctor consultations, review management, and quality auditing of Case Manager interactions.
Work with Case Managers, Doctors, Centre Managers, Front Desk, and Operations teams to support a consistent premium client experience.
Report to the COO.
Key Skills for This Role
Client escalation managementLead tracking and conversionOnline doctor consultation coordinationReview and reputation managementClient feedback analysisProduct and service feedback management
Full Job Posting
Position Overview
Manage and enhance the client relationship journey from initial enquiry through consultation, treatment, and post-service engagement.
Focus on escalation management, lead tracking and conversion, online doctor consultations, review management, and quality auditing of Case Manager interactions.
Work with Case Managers, Doctors, Centre Managers, Front Desk, and Operations teams to support a consistent premium client experience.
Report to the COO.
Client Escalation Management
- Own client escalations and ensure concerns are addressed promptly and professionally.
- Act as a senior point of contact for complex, sensitive, or high-value client concerns.
- Identify root causes, coordinate resolutions, maintain an escalation tracker, and monitor cases through closure.
- Identify recurring complaints, recommend corrective actions, and follow up with clients after resolution.
Lead Conversion Management
- Monitor enquiries from calls, WhatsApp, websites, social media, digital campaigns, and other lead-generation platforms.
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