zoho_recruit
Customer Relationship Intern
ID Solutions India
Gurugram, IND
Internship
Entry
Onsite
INR 15000-15000 monthly / month
Discovered 3 weeks ago
Free
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Key Responsibilities
- Engage with existing customers to understand their experience with our products and services.
- Conduct regular customer interactions to collect feedback, suggestions, and satisfaction levels .
- Understand customer requirements and identify areas where additional products or services can add value.
- Respond to customer queries promptly and provide appropriate information or solutions.
- Build and maintain strong, professional relationships with existing customers.
- Introduce customers to new and upcoming products and services based on their requirements.
- Identify and generate cross-selling and upselling opportunities from the existing customer base.
- Follow up with customers regarding feedback, requirements, product updates, and pending queries.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions, feedback, follow-ups, and opportunities.
- Share customer feedback and insights with the relevant teams to support product and service improvement.
- Contribute towards customer retention, satisfaction, and business growth.
Requirements
- Graduate or pursuing graduation/post-graduation in B. A, BBA, B.Com, MBA, Marketing, Business Administration, or a related field .
- Excellent verbal and written communication skills .
- Strong interpersonal and customer-handling abilities.
- Confident and professional while communicating with customers.
- Proactive approach with strong problem-solving abilities.
- Ability to understand customer requirements and respond to queries efficiently.
- Strong follow-up and relationship management skills.
- Willingness to learn about products, services, and customer requirements.
- Basic knowledge of MS Office/MS Excel will be an advantage.
- Freshers are welcome to apply.
- Females Preferred
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