Customer Relations

• Process sales and service orders accurately and efficiently using CRM and ERP systems
• Serve as a primary point of contact for customer inquiries and order-related questions
• Identify, investigate, and resolve customer concerns and order discrepancies
• Proactively follow up with customers to ensure timely issue resolution
• Coordinate shipping logistics, including required documentation for domestic and international shipments
• Maintain accurate customer and order records within company systems
• Collaborate with Sales, Operations, Manufacturing, and Shipping teams to support customer needs
• Ensure compliance with departmental procedures and best practices
• Communicate order status updates and important information to customers in a professional and timely manner

• High school diploma, GED, or equivalent
• Strong customer service orientation and problem-solving abilities
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency with Microsoft Office applications

• Previous customer service, customer relations, order entry, or administrative experience
• Experience working with CRM or ERP systems
• Experience supporting customers in a manufacturing, industrial, or distribution environment
• Clerical or office administration experience

• Play a vital role in creating an exceptional customer experience
• Work closely with cross-functional teams across the organization
• Be part of a growing, collaborative, and customer-focused department
• Join a stable, family-owned company with a strong reputation and long-term growth
• Gain exposure to manufacturing operations, logistics, and customer relationship management

• Competitive salary based on experience, education, and potential
• Overtime opportunities as business needs require
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement

• Must be authorized to work in the U.S.
• Must successfully complete a drug screen, physical, and background check

If you're a detail-oriented professional who enjoys helping customers, solving problems, and keeping operations running smoothly, we'd love to hear from you.

Learn more about Welker and our products at https://www.welker.com