naukri
Customer Relations Executive (Car Rental)
ARENCO REAL ESTATE EST
Dubai, UAE
Contract
Mid
Onsite
3 weeks ago
Customer ServiceSalesLead GenerationUpsellingCRMInvoicing
Free
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Customer ServiceSalesLead Generation
About the Role
Arenco Real Estate Est seeks a Customer Relations Executive for car rental services in Dubai. The role involves generating sales leads, addressing customer queries, managing contract renewals, and coordinating vehicle logistics.
Key Skills for This Role
Customer ServiceSalesLead GenerationUpsellingCRMInvoicing
Responsibilities
- Generate sales leads from existing customers and forward to sales team
- Address customer queries and complaints promptly
- Maintain records of contract renewals and proactively initiate renewals
- Coordinate vehicle pick up and drop off arrangements
- Handle payment collection and manage invoicing processes
- Compile monthly customer service performance reports
- Expand customer base through upselling and cross selling
Requirements
- Experience in customer relations or sales
- Strong communication and problem solving skills
- Ability to handle complaints and queries
- Familiarity with CRM programs
Full Job Posting
Role Overview
- The Customer Relationship Executive will be responsible for enhancing customer satisfaction and loyalty through handling concerns of all customers with the objective of improving the organization’s overall customer satisfaction ratings.
Key Responsibilities
- Generating sales leads from existing customers and forwarding them to the sales team.
- Addressing customer queries and complaints promptly, aiming to provide exceptional customer service.
- Maintaining records of contract renewals and proactively initiating renewals or offering new products.
- Communicating client needs and requirements to the operations department as necessary.
- Implementing and managing a continuous referral program.
- Coordinating vehicle pick up and drop off arrangements for customers.
- Assisting in the organization of client promotional events.
- Handling payment collection and managing invoicing processes.
- Developing and implementing customer centric processes and enhancements.
- Cultivating and nurturing profitable relationships with all customers.
- Keeping customers informed about resolution status and latest product offerings.
- Compiling monthly customer service performance reports.
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