Customer Relations Associate

Do you display E mpathy, P assion, I ntegrity, and C ommitment?

If YES, join us at HSS where we seek team members who put people first and embody these core values every day.

As a Customer Relations Associate, you’ll be the heartbeat behind our seamless service—answering calls, connecting clients, and helping with financial and billing questions, all while championing a positive, supportive atmosphere in healthcare.

If you’re energized by making a real impact and love helping others, HSS is the place for you!

About the Position

• Answer and direct incoming calls, emails, and messages with professionalism.
• Assist customers with billing inquiries, payments, and account questions.
• Process payments, set up payment plans, and review accounts for accuracy.
• Document all customer interactions and maintain up-to-date account records.
• Educate patients on equipment use and troubleshooting.
• Support the team with administrative tasks and share findings or trends with supervisors.
• Assist with other duties as needed to support our mission and values.

• High school diploma or GED required; associate degree preferred.
• Previous experience in medical reimbursement or medical office customer service preferred.

for Success

• Strong organizational and time management skills; able to follow tasks through to completion.
• Flexible and adaptable in a fast-paced, changing environment.
• Ability to build positive, results-driven relationships.
• Professional, friendly, and customer-focused demeanor.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).