Customer Relations Associate

Perform a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing; may assist customers with more complex inquiries.

Maintain updated knowledge of Bank's products and services.

Build trust with customers by identifying opportunities to deepen customer relationships and refer customers to appropriate team members.

Ensures the accuracy of activities.

Balance transactions and cash at the end of the day and participate in the branch settlement.

Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries.

Perform all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.

Other related duties as requested.

Qualifications

Demonstrated customer service skills

Must be comfortable performing basic math calculations

Attention to detail; ability to multi-task

Strong verbal and written communication skills; possesses professional communication ability including active listening

Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy

Excellent organizational skills

Capable of handling sensitive and confidential situations and documentation

Must be available to work extended and/or weekend hours and attend training as needed

Must be able to use various types of office equipment, including computer terminal

Education/Training/Experience

High School Diploma or equivalent

Three to six months’ banking or retail cash handling/customer service experience

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.

Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.