Customer Relations Agent

• Handling inbound calls, emails, and web chats from Teya members, making every interaction feel personal and unhurried, even when volume is high

• Diagnosing the real issue behind a query; whether it's a product question, a billing concern, or a complaint, and resolving it with warmth and efficiency

• Taking ownership of complaints, deescalating calmly, and escalating complex or sensitive cases appropriately.

• Keeping accurate, consistent records of every interaction in our CRM

• Spotting recurring themes or friction points and feeding them back to your Team Leader and the wider business

• Working closely with Product, Support, and Sales colleagues to help fix the root causes behind

avoidable customer contact

• Some experience in a customer facing role; customer service, hospitality, retail, or similar, where you've had to think on your feet and make people feel looked after

• A naturally warm, empathetic communicator who listens well and puts people at ease

• Calm and constructive under pressure, even in a difficult or emotional call

• Strong problem-solving skills and a high level of accuracy and attention to detail

• Comfortable managing a high volume of contacts across multiple channels

• A genuine team player who's motivated to make every interaction count

• Fluent English, spoken and written What can we offer you?

Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.

Cycle-to-Work Scheme.

Health and Life Insurance.

Pension Scheme.

25 days of Annual Leave (+ Bank Holidays).

Possibility to travel to different offices around Europe.

Office snacks every day.

Friendly, comfortable office environment in Central London.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.