CUSTOMER RELATION EXECUTIVE
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Brillianz Education is hiring a Customer Relation Executive to handle customer inquiries, complaints, and relationship management. The role requires 1-3 years of customer service experience, strong communication skills, and proficiency in CRM software.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person
- Handle customer complaints and provide appropriate solutions within agreed timelines
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure issues are resolved satisfactorily
- Build and maintain strong customer relationships
- Coordinate with internal departments to address customer concerns
- Identify customer needs and recommend suitable products or services
- Monitor customer feedback and suggest service improvements
- Prepare customer service reports and performance metrics
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
- 1–3 years of experience in customer service, customer relations, or a similar role
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask and work in a fast paced environment
- Customer focused mindset with strong interpersonal skills
Full Job Posting
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Handle customer complaints and provide appropriate solutions within agreed timelines.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Build and maintain strong customer relationships.
- Coordinate with internal departments to address customer concerns.
- Identify customer needs and recommend suitable products or services.
- Monitor customer feedback and suggest service improvements.
- Prepare customer service reports and performance metrics.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- 1–3 years of experience in customer service, customer relations, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem solving and conflict resolution abilities.
- Proficiency in CRM software and Microsoft Office applications.
- Ability to multitask and work in a fast paced environment.
- Customer focused mindset with strong interpersonal skills.
Key Skills
- Customer Service Excellence
- Relationship Management
- Communication Skills
- Complaint Handling
- Problem Solving
- Time Management
- CRM Systems
- Team Collaboration
Salary
- AED 3,000 AED 4,000 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Brillianz Education
Senior Accountant
Dubai, UAE
Brillianz Education is seeking a Senior Accountant in Dubai to coordinate office activities and manage accounting operations. Requires 5+ years of accounting experience, knowledge of UAE VAT and Corporate Tax, proficienc
Academic Coordinator
Dubai, UAE
Brillianz Education seeks an Academic Coordinator to manage academic programs, coordinate faculty and student affairs, and support administrative operations in Dubai. Candidates must have an MBA and at least 2 years of c
Financial Analyst
Dubai, UAE
Brillianz Education seeks a Financial Analyst to analyze financial data, prepare reports, and support management with data-driven recommendations. The role requires a Bachelor's degree in Finance or related field and 2-5
Credit Analyst
Dubai, UAE
Brillianz Education is seeking a Credit Analyst to assess credit risk, prepare reports, and monitor accounts. The role involves financial analysis and collaboration with teams. Salary is AED 3,000-4,000 per month.
Driver
Dubai, UAE
Job Title: Professional DriverJob Overview We are looking for a reliable, safe, and punctual Driver to join our team. In this role, you will be responsible for transporting passengers or goods safely and efficiently to t
Graphics Designer
Dubai, UAE
Graphic Designer & Video Editor – Full Time Responsibilities Design eye-catching posters, banners, and social media creatives Edit and produce engaging educational videos * Support branding and marketing campaigns with