Customer Quality & Supplier Quality (Engine Commodity) Engineer

Develop customer focused approach in the organization by resolving field complaints in timely man-ner.

Drive to enforce the actions and processes to delivering robust and reliable products to the custom-ers

Drive initiatives within CFT team to develop customer centric approach.

Manage customer issue data (MIS) acquisition, stratification to develop useful reports

Monitor and own Warranty cost and Warranty cost recovery from suppliers

Be a major interface with field support team and co-ordinate other plant functions as appropriate

Systematically analyze the field issues and drive root cause analysis & corrective actions

Monitor effectiveness of resolved issues through audits

Analyze warranty cost & initiate actions on top contributors to reduce Cost of Poor Quality

Drive initiatives for product reliability improvement

Supplier and assembly line process improvements in view of field failures

Connecting with customers and field service team through job site visits and acquire feedback

Be a communication media between operations and field support teams

Tracking field feedback of newly launched products and resolving teething issues with sense of ur-gency