Customer Quality Engineer

Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.

We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.

Your future starts here! The Customer Quality Engineer is responsible for ensuring consistent quality assurance and fostering positive customer relationships. This role involves leading internal and external quality initiatives, facilitating problem-solving activities, and providing technical support for production and launch activities. Based out of our Corporate Grove facility in Hudsonville, this position reports directly to the Director of Quality.

Facilitate clear verbal and written communications between the organization and customers.

Ensure excellent and timely corrective-action (ex: 8D) responses to customer concerns.

Travel to key customer locations for improvement activities and issue resolution.

Manage issue-containment efforts both at customer locations and within the organization.

Manage and maintain customer scorecards.