Customer Quality Engineer (CQE)

描述

Founded in 1976, Samtec is a privately held, $950 million global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables.

Samtec Technology Centers are dedicated to developing and advancing technologies, strategies and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between.

With 40+ international locations and products sold in more than 125 different countries, Samtec’s global presence enables its unmatched customer service.

The salary range for this position is $90,000 - $110,000 per year inclusive of applicable bonuses and commensurate with experience.

Standard benefit offerings available are medical (HSA/PPO), dental, vision, group life, AD&D, short and long term disability, EAP, 401k plus other voluntary options as well as time off.

Summary/Objective: The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems.

They are responsible for the communication to the customer regarding containment activities, data gathering, customer updates, and corrective action reports.

• Manage customer concerns and ensure they are resolved in a timely manner
• Work with other departments to establish containment, root cause, and corrective actions on customer concerns
• Work directly with customers via telephone, email, or other to resolve quality issues
• Work with customers, Samtec associates, and 3 rd parties globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications
• Investigate customer issues and write corrective action reports as requested based on system-established or customer-requested due dates.
• Educate other groups as needed in regard to inspection, rework or new processing details
• Provide backup within the Customer Quality Department
• Provide input to engineering groups about quality issues and history in order to improve existing or new designs