Customer Project Manager

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Pro ject Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to establish relationships with both internal and external partners, run a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.

Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out

Build and maintain project plans, including project P&L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)

Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders

Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)

Identify and promote opportunities for Splunk products and services to meet additional customer requirements

Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement

Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content

Build customer confidence in outcomes through using methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions