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Customer Project Manager

Nokia
Kanata, CAN
Full-time
Director
Onsite
Discovered 2 weeks ago
Customer project managementProgramme managementProject planning and change managementContract managementRisk managementProject financial management
Free

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Customer project managementProgramme managementProject planning and change management
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Role overview

Customer Project Management delivers customer projects and programmes within agreed scope, budget, schedule, and quality.

The role covers customer and stakeholder relationships, project resources, project risks, delivery performance, and improvement actions.

Key responsibilities

  • Manage medium to large or complex customer projects and programmes for defined products or services.
  • Plan projects and coordinate changes affecting cost, scope, schedule, and quality.
  • Manage customer relationships and serve as the primary interface for contract delivery matters.
  • Lead project teams and may perform some line-manager responsibilities.
  • Manage contract initiation, delivery handovers, and operational process customisation.
  • Monitor budget, profitability, scope, quality, customer satisfaction, and contractual KPIs.
  • Maintain accurate data in project tools and repositories and manage project risks and opportunities.
  • Participate in pre-sales, identify contract expansion or renewal opportunities, and complete project closure or handover.

Knowledge and experience

  • The role typically requires 5–8 years of extensive relevant experience and/or a graduate or postgraduate equivalent degree.
  • The position operates autonomously as a subject matter expert and may include first-level managerial or supervisory responsibilities.
  • The role requires communication with customers, vendors, stakeholders, and executive leadership and the ability to influence operational decisions.

Methods and capabilities

  • Nokia Mode of Operation and PM@Nokia methodology are used to manage delivery.
  • Relevant capabilities include project planning, change management, contract management, financial control, risk management, quality management, KPI reporting, and stakeholder communication.

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