Customer Program Manager

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation.

Together, we get the job done and done well.

Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

As a Customer Program Manager , you will serve as the primary customer point of contact for assigned engine maintenance, repair, and overhaul (MRO) programs.

In this customer-facing role, you will manage long-term customer relationships, oversee contract execution, and coordinate cross-functional teams to ensure successful program performance related to cost, quality, delivery, and customer satisfaction.

• Serve as the primary customer point of contact for assigned MRO programs and long-term customer accounts.
• Manage customer relationships throughout the engine maintenance lifecycle, from induction through delivery.
• Coordinate with Operations, Engineering, Planning, Supply Chain, Quality, and other internal teams to support successful program execution.
• Monitor and manage program performance related to cost, quality, schedule, and delivery commitments.
• Lead customer program reviews and provide regular updates to internal stakeholders and customer leadership teams.
• Support contract execution and ensure alignment with agreed scope of work, pricing, schedules, and service commitments.
• Manage customer expectations, resolve escalations, and communicate program risks, changes, and technical findings.
• Analyze program financial performance, including cost tracking, forecasting, and profitability considerations.
• Develop strong working relationships with customers, including senior-level customer representatives and internal leadership teams.
• Support continuous improvement initiatives that enhance customer satisfaction, operational performance, and program execution.