CUSTOMER PROGRAM MANAGER

Own the schedule. Own the team. Own the outcome.

Chief Operating Officer

Engineers & Designers

The Customer Program Manager is the single accountable owner of a Customer Project Team's book of work — the economics, the design quality, the delivery, and the people. This role folds full project management authority directly into team leadership: the person accountable for the schedule is also the person with authority over the team executing it.

Project Economics — Accept or reject each project against as-sold scope and margin, then own total job cost and margin at completion.

The Customer Relationship — Run every customer meeting, own status reporting, and lead post-mortems that feed the next quote and design.

Design & Release Quality — Own the release process end to end and ensure Align's engineering standards are met on every project.

Delivery & FATs — Own project schedules and factory acceptance tests, start to finish (the on-site crew runs separately).

Your People — Full-authority manager of your team's engineers and designers — hiring input, coaching, reviews, and development.