Customer Operations & Writing Specialist
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Key skills for this role
About the Role
Clerky is looking for a Customer Operations & Writing Specialist to be the voice of the company to startup founders, investors, and attorneys. You will write empathetic replies to customer emails, maintain help center articles, and assist with software debugging.
Key Skills for This Role
Responsibilities
- Writing thoughtful and empathetic replies to customer emails using Help Scout
- Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
- Working with our engineering team to debug software issues our customers encounter
- Using our software to develop and manage new ways for our customers to complete legal paperwork
- Assisting product team by testing new features and bug fixes, and conveying customer feedback
- Spotting trends in customer issues that other team members should be alerted to
Requirements
- Genuine love for helping people
- High emotional intelligence
- Logical / analytical thinker
- Exceptional written English communication skills, including the ability to write precisely and succinctly
- Extremely detail oriented
- Comfort with working remotely and independently
- Technologically savvy confident in ability to use new software without training
- Appreciation for giving and receiving feedback often
- Natural internal motivation to constantly strive for excellence
Full Job Posting
About Clerky
- Clerky builds software to make legal paperwork easier for startups and their attorneys.
- We're profitable and growing sustainably.
- We're the most popular way for high growth technology startups to form, and are also used by many top tier startups for hiring and fundraising.
Role Overview
- As a Customer Operations & Writing Specialist at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys.
- These customers use Clerky to get critical legal paperwork done, often on a tight timeline.
- Our success is based on word of mouth, so we have a strong culture of providing world class service.
What Makes Customer Operations Different at Clerky
- It’s a lot harder here: Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions.
- The challenges never stop: The level of learning and craftsmanship that goes into writing responses requires intense focus.
- There are often no right answers: We often equip customers with information to figure out the right answer on their own.
Minimum Requirements
- Genuine love for helping people
- High emotional intelligence
- Logical / analytical thinker
- Exceptional written English communication skills
- Extremely detail oriented
- Comfort with working remotely and independently
- Technologically savvy
- Appreciation for giving and receiving feedback often
- Natural internal motivation to constantly strive for excellence
How We Work
- Clerky has been remote first for many years.
- Our team is small, so everyone's contributions matter.
- We work efficiently, autonomously, and with great respect for each other.
- We work openly and collaboratively.
- Schedules are flexible as long as there is adequate team coverage.
- We have a budget for books, courses, tools, or whatever other educational resources you need.
- We offer top of market compensation and benefits.
Responsibilities
- Writing thoughtful and empathetic replies to customer emails using Help Scout
- Writing and maintaining help center articles
- Working with our engineering team to debug software issues
- Using our software to develop and manage new ways for customers to complete legal paperwork
- Assisting product team by testing new features and bug fixes
- Spotting trends in customer issues
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