Customer Operations Manager

Join us in making sure no one is left without a voice

At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives.

We’re proud to be a global leader in augmentative and alternative communication (AAC), supporting people across the UK, US, Europe, and beyond.

But what truly sets us apart is our people: passionate, collaborative, and driven by the impact our products have every day.

If you’re motivated by meaningful work and want to apply your technical expertise to something that genuinely changes lives, we’d love to hear from you.

The opportunity

We're looking for a Customer Operations Manager to lead and develop a newly integrated Customer Operations function at Smartbox.

This is a fantastic opportunity for an experienced operational leader who enjoys bringing people, processes and systems together to create a seamless customer experience.

You'll play a pivotal role in shaping how we manage the journey from enquiry and quotation through to fulfilment and delivery, ensuring customers receive the exceptional service they deserve.

You'll lead a diverse team spanning customer service, order management, planning and operational support, creating clarity, consistency and accountability across the function.

Working closely with colleagues across Sales, Finance and Operations, you'll help remove barriers, improve visibility and build processes that support sustainable growth.

This role offers the chance to make a lasting impact, not only on business performance, but on the experience of the people who depend on our products every day.

What you’ll be doing

You'll combine operational leadership with a passion for developing people and improving the way things work.

You'll create an environment where people can thrive, building a high-performing, customer-focused team that feels empowered, supported and accountable.

Through coaching, mentoring and clear leadership, you'll help individuals develop their skills, build confidence and achieve their potential.

You'll oversee the end-to-end customer operations journey, ensuring orders are managed efficiently, customers receive timely communication and teams work together to deliver a smooth and positive experience.