Customer Operations Content Specialist

Manage setup, QA, and launch of all components in a program including Offers and Ad Products.

Stay up to date on internal system changes and update impacted departments effectively.

Identify, analyze, and help fix technical problems alongside Engineering and Product teams.

Identify opportunities to eliminate program set up errors and streamline work processes and work cross-functionally with other departments to implement optimizations.

Provide support, troubleshooting and best in class service to our internal customers.

Provide support in new hire training, process improvements, app testing and other projects and responsibilities on an as-needed basis.

Act as a subject matter expert for our workflows as needed to support resource maintenance, ongoing training, and decision-making.

Participate in an on-call rotation and provide coverage after hours as needed to support business-critical operations.

Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere.

1-2 years of experience ideally in a process driven role

Associates or Bachelor’s Degree preferred

Technical Skills: G Suite, Basic to Intermediate Excel and Powerpoint, Salesforce experience a plus

High attention to detail and organizational skills

Eagerness to learn a variety of technical systems thoroughly and efficiently

Self-motivated and proactive

Understand how to prioritize, reprioritize and manage tight deadlines

Ability to learn quickly, adapt to change and thrive in a fast-paced environment

Ability to collaborate cross-departmentally to mitigate and troubleshoot issues

Ability to work nights and weekends as necessary

This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.

Total compensation range: $ 38,000- $47,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

Applicants must be currently authorized to work in the United States on a full-time basis.

Applicants are accepted until the position is filled.

For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

Recruiting Agency Notice Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees