Customer Operations Associate

We are hiring a Customer Operations Associate to maximize our customers' results on our platform. Customer Operations Associates sit within the Customer Success department and are the operations and analytics powerhouse that ensures our partners are getting the most out of our product. You’ll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. Your main focus will be serving our RippleMatch customers.

Candidate Sourcing & Delivery

Own Candidate Delivery: Build and manage candidate pipelines for your accounts, making sure each role is set up to attract the right volume and mix of candidates.

Drive Engagement: Write and send candidate outreach, keeping an eye on performance so every role delivers results.

Data Monitoring & Reporting

Monitor Product Adoption: Closely monitor data on customer product adoption to ensure partners are getting the most out of our product suite.

Use Data to Drive Decisions: Comfortably utilize and examine our data to solve customer problems, analyze trends, and inform decision-making across your book of business.

Role Setup & Maintenance

Become a Platform Expert: Become an expert on the ins and outs of the RippleMatch platform, keeping roles and settings current as customer needs evolve.

Manage Projects: Manage projects that help push account-specific and Customer Success team objectives forward.

Candidate Communications & Pipeline Management

Support Customer Success: Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers, and support ad hoc customer requests as they come up.

Solve Customer Problems: Help solve tricky customer issues with product-focused solutions, and relay feedback to advocate for customer and candidate product improvements.

Help Students Find Their Dream Jobs: Keep candidate pipelines accurate and moving, ultimately helping students land the roles they're looking for.

0-3 years of experience in an operational, administrative, or customer-facing role (internships count).

A self-starter mentality with a strong work ethic and a willingness to tackle any assignment, no matter how small.

Laser-focused attention to detail — comfortable working inside detailed processes and following requirements precisely.

Comfortable working with data and spreadsheets (Excel or Google Sheets); SQL exposure is a plus.

Strong written and verbal communication skills, with the judgment to know when to ask for help.

Resourceful and eager to learn — you pick up new tools and systems quickly and aren't afraid to ask questions.

Comfortable with repetitive, detail-heavy work during peak seasons, and able to stay organized under shifting priorities.

A collaborative teammate who communicates proactively when something isn't working.

Genuinely curious about how our platform works and motivated to help candidates find their next opportunity. Data-driven and a constant drive to utilize data to answer questions and inform customer strategy

Experience working at a startup, or strong interest in a fast-paced, evolving environment, is a plus.

Experience managing projects from the beginning of the ideation phase through to conclusion is a plus

At JobGet, we're looking for people who see themselves in our Values. If you have made a measurable impact in your career and are known for your grit and curiosity, we encourage you to apply. We look forward to hearing from you.